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Active Listening and Communication Skills Free Test

Improve your communication skills by assesing your level and testing our tips

Psychologist Dr. Thomas Gordon, student and colleague of Carl Rogers, coined the term "Active Listening". Nowadays it is widely identified as a key skill for any professional, teacher, employee, employer or student.

With our Active Listening and Communication Skills Test, you will be able to:

  • Identify your strengths and weaknesses in this field.
  • Understand the implications of each of them.
  • Get some practical suggestions and tips to improve your active listening and communication skills.

Your improvement as an active listener and great communicator will impact positively in your productivity, your results and your relationships.

This active listening and communication skills test is a free online test, so please feel free to do it and share!

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Effective Interpersonal Communication

Interpersonal communication is the process of sending and receiving information between two or more people. The basic elements are the sender, the receiver, the message sent by the sender, and the feedback, which is the response from the receiver. This interaction is carried out several times a day, every day by every single person. However, most messages are not delivered appropiately and it causes a breakdown in communication.

First of all, it is advisable to start all interpersonal communication with an open mind; listen to what is being said rather than hearing what it is expected to hear. In this way, it is less likely to be misunderstood or say regretful things. And to take into account that the process of interpersonal communication is irreversible. Many times, people wish they had not said something and want to apologise for something they said later, but a message cannot be taken back.

The most important points to communicate effectively:
Listen activelly: There is a mistaken belief that listening requires not effort at all. Well, it is actually the opposite case. Listening implies making a greater effort, it is sharing with the others. It means to interpret the message according to the point of view of the other person. Active listening refers to the ability of listening not only what the other person is saying, but also the feelings or thoughts that underlie the message. Empathy is necessary in order to understand somebody else, to see things from the point of view of the others.
Some techniques to listen actively:
- Psychological disposition: Get ready to listen. Look carefully at the other person to find out what the content is, their goals and feelings.
- Show the other person that they are being listened in both their verbal and non-verbal communication.
What not to do during a conversation:
- Do not get distracted.
- Do not interrupt while the other person is talking.
- Do not judge the other person.
- Do not underestimate the other person´s feelings by saying feelings such as: ‘do not worry about that, it’s nothing’
- Do not start talking when the other person has not yet finished talking.
- Do not offer solutions in advance or act like if all questions have an answer.
Skills for active listening:
- Show empathy: Listening actively is to try to understand the other person´s reasons, listen to their feelings and trying to understand them. It is about putting oneself in somebody else’s shoes. However, it does not mean to agree with the other person. To show empathy expressions like ‘I see what you mean’ or ‘I understand’ can be used.
- Paraphrase: This means saying in your own words what the other person said. This is really important to check that the message is not being misunderstood.
- Sum up: Through this skill it is possible to let the other person know how much is being understood or if something needs to be explained further with more details.

To conclude, with these techniques and skills, the desired effect with the sharing of information is achieved. They also ensure that the message is not distorted during the communication process. Therefore, effective communication serves the purpose for which it was planned or designed.